Archive for April, 2008

Away….

….with the fairies  ….on holiday for the week.

See you next weekend ;o)

 

Spaniel xx

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I wish to make a complaint….

All I did was ring BT to find out where the equipment they had told me they’d ordered for me had got lost, as a month had gone by and I’d seen not hide nor hair of the thing.

If they’d told me that they had forgotten to order it, and it hadn’t yet been sent out, I’d have been OK with that. I wouldn’t have even been annoyed – I’d have got it ordered and been on my way.

But No.

BT went to great lengths to take a fairly amenable customer, who so far had been really happy with their service, and piss them off so much that they made a formal complaint. I made 5 calls to BT altogether, and one to a courier who had never heard of me. I got cut-off twice, re-routed 4 times and sent on a fool’s errand once.

I’m not easy to piss off, but, my, was I angry by the end of it.    

I’m now waiting for the trained apologist (or whatever) from customer service to ring me in connection with my complaint, so I can tell them, in a constructive way, what they should be doing about their service.

I’ll let you know.

In the meantime, has anyone got any BT horror stories?

Dear Miss N

Dear Miss N,

Considering the attitude you had to your work and fellow colleagues, one would be forgiven for thinking you’d be quite pleased to have been released from your contractual obligations, though I quite understand that being dismissed never feels like a positive experience at the time. I also accept that you felt the need, due to your woefully inadequate understanding of computers, to appeal the decision to terminate your contract. When you knew that you would be facing a hearing to state your case to stay in employment, or else, to justify claiming compensation from the company, you should have concentrated on the facts of the original case, and any mitigation you might have been able to produce in order to save your dignity. However, you instead decided that distracting the panel with a poorly-constructed grievance would suffice, and that, my dear, is where you let yourself down once again.

Having had the original decision to dismiss you upheld by the appeals panel, you persisted with your grievance, which was foolish. In my considered opinion your grounds for complaint are childish, badly thought out and smack strongly of playground tantrums and sour grapes. You have nothing to gain from this escapade but causing more chaos and disruption in your wake, and since you have chosen to pursue it, I cannot see that there is any other reason for you to do so, but to hurt as many people as you can.

The gentle people you left behind, who tried to like you, and did their best to tolerate your sullen and obstructive behaviour, are the ones who suffered most. They are exhausted and cynical, tired and broken. They were not the best managers in the world – their fault is that they tried to be nice when they should have been harsh. You should be ashamed at your behaviour, and remorseful about the pain and suffering you have caused – but I fear that you care about nothing and no-one but you.

One day you will learn that what you give out you get back.

Good luck, Miss N. You will need it, where you’re going.

Yours sincerely,

Spaniel

 

Sandpits and shoelaces

I remember being very new to school, in a big new classroom with a smiling new teacher, and lots of other little people like me. I was 4 and a half, and starting to make my way in the world. I remember quite  few things from this age, I remember playing with the water-wheel in the big tub of water outside. I remember digging in the sandpit, wearing sandals. I remember learning to tie my shoelaces using a big card, threaded with orange string. I also remember the feeling of claustrophobia when I crawled into a big plastic barrell (some of our play-things back in the early 80’s) and I couldn’t get out because two other kids crawled in from each end, and I panicked. I remember hair-pulling and name-calling that happened to other people in the playground. I remember making daisy-chains in the sun and sneezing when the grass got cut.

It was a generally nice place to be, if a little bit overwhelming at times. But there was structure and order and behaving yourself and playing nicely with other people – and I liked it.   

26 years later, I’ve come back to that place. The behaviours aren’t much different, but the ages of the other kids are. My week has been like being at school again because:

One man got told off for being nasty about someone else and doing an impression of him that made out he was some kind of monkey.

One lady got told off for locking her children in the car in the carpark.

One lady got told off for whingeing and whining because she had a tantrum and didn’t get her own way.

One man got sent home because he was showing people rude pictures.

One lady got told off because she wasn’t doing her work properly, and then she cried and cried so much she had to go home. Now she’s pretending that she’s not well, so she won’t come back to school work.

One lady is pretending to be mad so she doesn’t have to come to school, but we know she’s not really mad. She’s just stuck two pencils up her nose and is wearing her knickers on her head. We’ve asked her to come back to school, but she keeps saying no. We’re going to give her place to someone else soon, and then she’ll never be able to come back.

One lady wants to stay in school even though she isn’t allowed to. We’re sending her home, but she keeps crying.

Kids seem like a doddle compared to this lot. Anyone want to swap their job for mine?